Digital Products Refund & Cancellation Policy

Last Updated: September 2026

At BookClubGuides (“we,” “our,” or “us”), we provide instant-access digital goods. Because our products are delivered immediately upon purchase via downloadable PDF files, our return and refund policy differs from that of physical goods.

Please review this policy carefully before completing any transaction on BookGuides.CluB.

1. General Rule: All Digital Sales Are Final

All purchases of downloadable PDF Book Club Kits, discussion guides, checklists, and printable materials are non-refundable and non-returnable once access or download has been granted.

Unlike physical items, digital media cannot be physically returned, inspected, or restocked. Once a file has been sent to your email or downloaded via our checkout portal, the transaction is considered fulfilled.

2. “Book Not Included” Policy

We explicitly state across our homepage, product pages, and checkout screens that we sell companion discussion guides only, NOT the original books, novels, or audiobooks.

Refund requests based on:

• Assuming the purchase included the full novel, audiobook, or eBook version of the referenced book

• Changing your mind about reading the book

• Accidental purchase of the wrong title (where the file has already been downloaded)

will not be approved. Please review your cart and order details carefully before completing checkout.

3. Eligible Exceptions for Refunds or Replacements

We want every customer to have a seamless experience. We will gladly issue a full refund, credit, or file replacement under the following specific circumstances:

• Accidental Duplicate Purchases: If you accidentally purchase the exact same digital kit twice in two separate transactions, contact us within 48 hours of purchase. We will verify the duplicate charge and issue a full refund for the second purchase.

• Corrupt, Blank, or Defective Files: If a downloaded file is corrupted, missing text, or incomplete, and our support team cannot provide a working replacement within 48 business hours of your notification, a full refund will be granted.

• Incorrect Product Delivery: If a technical glitch delivers a guide for a different book than the one displayed on your receipt, we will immediately send you the correct file. If we cannot supply the correct file, we will refund the transaction.

4. EU & UK Consumer Right of Withdrawal Notice

Under the European Union (EU) Consumer Rights Directive and the UK Consumer Rights Act, consumers typically have a 14-day statutory right to cancel an online order.

However, by purchasing and initiating the download or accessing the digital content via BookClubGuides:

• You expressly consent to the immediate performance of the purchase agreement.

• You acknowledge and agree that you waive your 14-day statutory right of withdrawal once the digital file download has begun.

5. How to Request Assistance or Report an Issue

If you experience technical difficulties accessing your digital file, please allow our team the opportunity to assist you before filing a payment dispute:

1. Check Your Spam Folder: Automated download emails often land in spam, junk, or promotions folders.

2. Contact Support: Send an email to support@bookguides.club with the subject line: Order Issue – [Your Order Number].

3. Include Details: Provide the email address used at checkout, your order confirmation number, and a brief description (or screenshot) of the issue encountered.

Our support team reviews requests within 24 to 48 business hours. Approved refunds are credited back to the original payment method within 5 to 10 business days, depending on your card issuer or payment processor.